RETURN POLICY - 10 DAYS RETURN GUARANTEE

Return Policy - 10 days return guarantee

At Laptop Menu, Your Satisfaction is Our Priority We strive to ensure every purchase meets your expectations. If you're not completely satisfied, please refer to our returns and refunds policy below.

1. Returns Eligibility

You may initiate a return within 14 days of receiving your order under the following conditions: a) The product is damaged, defective, or does not match its description. b) The product is missing components, accessories, or other included items.

2. Return Conditions

For a seamless return process, please follow these guidelines: a) Return the product in its original packaging with all tags and accessories. b) Ensure the product hasn’t been damaged during use and is the same item originally delivered. c) Remove all personal information from any devices before returning them. Laptop Menu is not responsible for misuse of any such data. d) Products returned due to buyer’s remorse (e.g., incorrect model or color) may not be eligible for return.

3. Condition-Based Return & Refund Policy

ConditionWithin 14 DaysBeyond 14 DaysDefectiveFull refund or replacement (subject to availability).Repair within 30 days SLA. In case of unavailability, a refund will be issued, with 1% monthly depreciation applied.Non-DefectiveEligible for buyback. Sale price minus depreciation (minimum 10% or 3% per month). Any customer-induced defects will be assessed additionally.

4. Return Process

To start the return process, contact our support team:

Email: info@laptopmenu.in
WhatsApp: 9449441290 (Mon-Sat, 10 AM - 7 PM)

Important notes: a) Do not send products without prior authorization; unauthorized returns will not be accepted. b) For certain items, a technician may visit to inspect the product and confirm return eligibility.

5. Refund Process

Refunds will be processed within 14 days after receiving and inspecting the returned product. Refunds will be issued via the original payment method. No additional fees will apply for eligible refunds. a) Original shipping costs will not be refunded unless the issue arises from a Laptop Menu error. b) A 10% restocking fee may apply depending on the product’s condition.

6. Non-Returnable Items

Some products cannot be returned, including: a) Items that show signs of use or lack original packaging. b) Products damaged due to improper handling. c) Customized or personalized orders.